Here are areas where technology can play a role in reputation management.
Patient Portal
A patient portal offers behavioral health practitioners an interface through which to communicate with patients online. Once a patient has left your premises, you no longer have any direct contact with them unless you call them up, which most patients may find intrusive if it’s only related to your reputation management goals. However, with a patient portal, you can establish two-way communications to find out if your patients are happy with the service, offer them quick billing options, allow them to easily schedule appointments and so on. Through the use of a patient portal, you can significantly increase the efficiency of your practice. For example, forms and information can be put online for direct access. You can also add direct feedback channels such as a chat application that allows the patient to communicate with you or with your staff whenever they have a concern or query.
